Charge Off Recovery Collector

About the Role:

Responsibilities:

• Contact members by telephone, mail, and electronic communications in an effort to collect on written off loans and accounts.
• Process communications including but not limited to DSA agreements, disputes, and cease and desist requests.
• Perform Skip Tracing efforts to locate members and assets.
• Maintain an accurate and detailed written record of any and all communications made regarding member accounts, to include but not limited to; account status, third party action, repossession, bankruptcy, etc.
• Address any queries, concerns, or disputes raised by debtors related to outstanding debts, ensuring effective resolution, and maintaining professionalism.
• Respond to third party communication and prepare information required by collection agencies and attorneys. Including reviewing files to approve legal action.
• Prepare regular reports on collection activities and account statuses.
• Assign accounts and update account actions with third party collection agencies and attorneys. This may include filing estate claims.
• Position Requirements:
• This position is Remote.
• 1+ years prior collections, legal collections, repossession and/or post charge off recovery experience is Required.
• Responsible individual who is able to work both independently and in a team environment.
• Independently negotiate viable payment plans with Members based on standardized processes and in non-standard situations.
• Ability to identify and escalate legal concerns and/or reputational risk within the collection process of each account.
• Knowledge and understanding of CFPB, FDCPA, WCA (preferred), and any other debt collection regulations.
• Knowledge and understanding of charge off, repossession, money judgments, estate and probate filings, and debt consolidation companies.
• Excellent verbal, written, listening, and interpersonal communication skills, along with the ability to remain assertive and confident when dealing with difficult situations.
• Ability to multi-task and work in a fast-paced, goal-oriented environment.
• Connexus Credit Union's Employer Recognitions:
• 2026 Best Place to Work in IT, Computer World
• Equal Opportunity Employer/Disabled/Veterans/41 CFR 60–1.4, 41 CFR 60-1.35