Change & Release Manager (m/f/d)

Job Summary

Key Responsibilities

• Own and manage the change and release lifecycle, including:
• + Change request governance
• + Release planning and scheduling
• + Deployment coordination across environments
• Ensure all changes are:
• + Properly documented, reviewed, and approved
• + Aligned with platform standards and release processes
• + Delivered with minimal risk to production
• Work closely with delivery teams to:
• + Align releases with development timelines
• + Coordinate deployment of enhancements and fixes
• + Ensure readiness of release packages
• Lead and facilitate change governance activities, including:
• + Change Advisory Board (CAB) sessions
• + Review and approval of change requests
• + Tracking of change decisions and actions
• Support release execution, including:
• + Coordinating promotion of update sets across environments
• + Ensuring proper sequencing of changes
• + Validating release readiness prior to deployment
• Monitor and manage:
• + Release schedules and dependencies
• + Change-related risks and impacts
• + Post-release issues and remediation
• Act as a control point for platform stability, including:
• + Enforcing release discipline
• + Preventing uncontrolled or conflicting changes
• + Ensuring rollback and contingency planning is in place
• Work with stakeholders to:
• + Communicate release plans and timelines
• + Manage expectations around delivery and deployment
• + Provide visibility on upcoming changes

Required Experience & Skills

• 6–10+ years of experience in change, release, or service management roles, with exposure to ServiceNow platforms
• Strong understanding of:
• + ServiceNow Change Management and Release processes
• + Update set and deployment lifecycle
• + Environment management (DEV, TEST, UAT, PROD)
• Proven experience managing:
• + Change governance processes (e.g.
• CAB)
• + Release planning and execution
• + Multi-stream delivery coordination
• Ability to:
• + Enforce structured processes and standards
• + Balance delivery speed with platform stability
• + Coordinate across multiple teams and stakeholders
• Strong understanding of:
• + Risk management in releases
• + Dependency management and sequencing
• + Incident and problem implications of changes
• Ability to:
• + Maintain control in high-pressure release scenarios
• + Ensure disciplined execution of change processes

Preferred And Additional Experience

• Experience working with large-scale or multi-module ServiceNow platforms
• Exposure to:
• + Agile or hybrid delivery environments
• + Continuous integration / delivery practices within ServiceNow

Certifications

• ITIL certification preferred
• CSA is a plus (for platform familiarity)
• Change & Release Manager in Abu Dhabi, United Arab Emirates