Change & Release Manager (m/f/d)

Job Summary

Key Responsibilities

• Own and manage the change and release lifecycle, including:
• Change request governance
• Release planning and scheduling
• Deployment coordination across environments
• Ensure all changes are:
• Properly documented, reviewed, and approved
• Aligned with platform standards and release processes
• Delivered with minimal risk to production
• Work closely with delivery teams to:
• Align releases with development timelines
• Coordinate deployment of enhancements and fixes
• Ensure readiness of release packages
• Lead and facilitate change governance activities, including:
• Change Advisory Board (CAB) sessions
• Review and approval of change requests
• Tracking of change decisions and actions
• Support release execution, including:
• Coordinating promotion of update sets across environments
• Ensuring proper sequencing of changes
• Validating release readiness prior to deployment
• Monitor and manage:
• Release schedules and dependencies
• Change-related risks and impacts
• Post-release issues and remediation
• Act as a control point for platform stability, including:
• Enforcing release discipline
• Preventing uncontrolled or conflicting changes
• Ensuring rollback and contingency planning is in place
• Work with stakeholders to:
• Communicate release plans and timelines
• Manage expectations around delivery and deployment
• Provide visibility on upcoming changes

Required Experience & Skills

• 6–10+ years of experience in change, release, or service management roles, with exposure to ServiceNow platforms
• Strong understanding of:
• ServiceNow Change Management and Release processes
• Update set and deployment lifecycle
• Environment management (DEV, TEST, UAT, PROD)
• Proven experience managing:
• Change governance processes (e.g. CAB)
• Release planning and execution
• Multi-stream delivery coordination
• Ability to:
• Enforce structured processes and standards
• Balance delivery speed with platform stability
• Coordinate across multiple teams and stakeholders
• Strong understanding of:
• Risk management in releases
• Dependency management and sequencing
• Incident and problem implications of changes
• Ability to:
• Maintain control in high-pressure release scenarios
• Ensure disciplined execution of change processes

Preferred And Additional Experience

• Experience working with large-scale or multi-module ServiceNow platforms
• Exposure to:
• Agile or hybrid delivery environments
• Continuous integration / delivery practices within ServiceNow

Certifications

• ITIL certification preferred
• CSA is a plus (for platform familiarity)
• Change & Release Manager in Abu Dhabi, United Arab Emirates