Change Manager (18 Month Fixed-Term Contract)

Role overview

Change planning and adoption

• Develop integrated change plans aligned with delivery milestones, dependencies, business readiness and portfolio priorities.
• Assess impacts across processes, technology, roles, capabilities, ways of working and operating models.
• Translate outcomes into practical change activity and help impacted teams understand and adopt new ways of working.
• Identify and mitigate change risks, issues, dependencies and resistance.
• Prepare teams for releases and phased rollouts; support implementation, go-live, transition and hypercare.
• Track readiness, adoption and engagement; establish change networks and capture lessons for continuous improvement.

Stakeholders and governance

• Map and engage stakeholders across business, technology and operational teams.
• Partner with business leaders, portfolio, product, technology, subject matter experts, communications, learning and people teams.
• Design and deliver stakeholder engagement, communications and learning interventions for impacted audiences.
• Report readiness, adoption, engagement, risks, dependencies and decisions to programme governance.
• Align change activity with enterprise methodologies, governance standards and Digital Transformation objectives.

Experience and knowledge

• Degree or equivalent experience required.
• Five or more years in change management or transformation roles.
• Experience delivering change across multiple projects or a medium-sized programme.
• Hands-on experience with change impact assessments, stakeholder analysis, communications and training planning.
• Understanding of change management frameworks and structured delivery environments such as Agile or Waterfall.
• Experience supporting go-live preparation, hypercare and BAU transition.
• Experience in customer-facing, operational or digitally enabled environments and managing impacts across end-to-end processes and cross-functional teams.

Nice to have

Contract duration