Change Management Lead

Role overview

Change strategy and stakeholder readiness

• Develop strategies and plans for large-scale business and technology initiatives using a structured methodology such as ADKAR.
• Maintain change strategy, sponsor roadmap, communication, training, coaching and resistance-management plans.
• Conduct stakeholder, impact, readiness and risk assessments and focus support on affected groups.
• Design targeted interventions and establish governance structures and change networks.
• Build relationships with executive sponsors and senior leaders, advise on sponsorship, and facilitate workshops and decision-making sessions.
• Equip department leaders and managers to guide teams through transitions and new decision rights.

Adoption, learning and measurement

• Build and support a change champion network that enables early adoption, local learning, feedback and team-level adoption reporting.
• Design training, communication and adoption programs for capability releases, including data and AI literacy and new digital ways of working.
• Maintain leader briefings, forums, written communications, readiness surveys and recognition; refine programs based on feedback and adoption insight.
• Measure adoption through performance indicators, behavioral agility, usage analytics and business outcomes; publish dashboards on usage, engagement and value.
• Incorporate adoption into transformation and executive reporting and prepare evidence and recommendations for phase decisions.
• Identify resistance, apply targeted interventions, monitor organizational capacity and plateaus, and build internal change-management capability.

Qualifications

• Bachelor’s degree in Organizational Development, Human Resources, Business Administration, Communications or equivalent professional experience.
• 7+ years leading organizational change management initiatives.
• Experience supporting enterprise digital transformations, technology implementations or business transformation programs.
• Experience designing stakeholder engagement, communication, training and adoption strategies and leading a champion network.
• Experience defining adoption measures and reporting to executive and board audiences.
• Experience delivering in a scaled agile environment across multiple teams and increments.
• Knowledge of change frameworks, impact assessment, stakeholder analysis and readiness assessment.
• Experience designing and analyzing readiness and sentiment surveys and interpreting resistance data.
• Experience constructing and maintaining adoption dashboards; workshop facilitation and presentation skills.
• Prosci, CCMP or ACMP certification is preferred.
• Experience with data and analytics transformation, dispersed or cross-functional teams, distributed vendors, or nonprofit organizations is preferred.
• Business French is preferred.

Compensation

• The posting states that a salary range is provided under Ontario pay transparency requirements but does not include an amount in the supplied description.
• Benefits include a health spending account, up to 6% matched pension contributions, parental leave top-up and paid vacation, sick, wellness and personal days.

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