Change, Learning & Communications Analyst

About IKO

Role overview

Responsibilities

• Develop stakeholder maps and change impact assessments and identify employee needs and readiness.
• Create and execute change, communications, and training plans aligned with project milestones.
• Identify adoption risks, resistance, readiness gaps, and operational barriers; recommend practical responses.
• Monitor readiness and adoption and support go-live and post-implementation activities.
• Prepare audience-specific communications, including leadership messages, FAQs, project updates, and intranet content.
• Select communication channels for office and operational employees, including people with limited computer or email access.
• Assess training needs and develop task-based guides, job aids, demonstrations, presentations, and quick-reference resources.
• Coordinate and deliver training sessions, workshops, and system walkthroughs.
• Apply instructional design and adult learning principles; gather feedback and improve learning and support materials.

Location and travel

• Fully onsite at the Mississauga, Ontario office.
• Approximately 5% business travel within North America.

Compensation

• Listed compensation is $100,000–$115,000; no pay cadence is specified.

Benefits

• Benefits include health, dental, vision, life, and disability insurance; RRSP match; paid vacation; floating days; and an employee assistance program.
• Other listed benefits include employee events, awards and recognition, tuition reimbursement, service awards, and employee discounts.

Requirements

• The position is fully onsite at the Mississauga, Ontario office.
• Approximately 5% business travel within North America is required.