Certified Pharmacy Technician System Support - Retail Support Group

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Responsible for training new hires and existing employees on systems and workflow processes.

Central point of contact for technician inquiries.

Staffing in workflow.

Hours are Monday - Friday between 8:00am - 5:00pm.

No weekends.

Mentoring & Coaching (Novice): Constructively trains and mentors others by providing positive direction and feedback. Has provided constructive suggestions to improve a situation. Knows how to remove roadblocks to success and avoids judgments at all times. Makes a concerted effort to pass on experiences and job information that can be learned easily.

Pharmacy Data Management (Intermediate): Demonstrates a conceptual and business understanding of Data Management, as well as related topics. Able to quickly and accurately discuss the impact of new technology, platforms and design criteria on Data Management. Knowledgeable of the major business units which use applications in Data Management. Understands and monitors appropriate key business indicators as they may apply to enhancements to Data Management. Able to communicate with users and customers regarding various business functions and how they fit into Data Management in an easily understood manner.

Pharmacy Systems Integration (Intermediate): Demonstrates mastery of systems integration in practical applications of a difficult nature. Able to blend legacy systems with new systems and technology in a seamless solution. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering systems integration solutions without requiring support and instruction from others.

Pharmaceutical Quality Assurance & Compliance (Advanced): Possesses specialized knowledge of the appropriate rules and regulations and applies them in difficult, stressful and complex situations. Demonstrates expertise and advanced knowledge of process improvement, and quality assurance techniques. Understands the principles upon which the rules and regulations are based. Demonstrates a commitment to continuous quality improvement and maintains compliance with a federal, state and local regulations as well as VUMC policies and procedures. Able to explain rules and regulations that are ambiguous or unclear.

Pharmaceutical Computer Literacy (Intermediate): Has demonstrated a high level of proficiency in understanding computers or has successfully completed additional training for applications that are used to support more complex or automated medication use processes. Is capable of using the advanced features of pharmaceutical computer applications to support patient care issues of moderate difficulty.

Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings.

These areas are crucial to Vanderbilt Health’s reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South.

Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.

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Core Accountabilities: