Centralized Operations Reservations (CORE) Agent

Role overview

Duties

• Operate the hotel's phone and paging systems.
• Sell the hotel, provide information to prospective guests, and capture sales from incoming calls.
• Coordinate reservations for rooms, spa, restaurant and bar, and room service.
• Provide general hotel information and assist callers.
• Connect appropriate individuals by phone or radio during emergencies.
• Act as the friendly and courteous voice of Room Service and Housekeeping.

Qualifications

• Excellent communication and problem-solving skills, attention to detail, and ability to multitask.
• Strong computer literacy and knowledge of phone operations; patience and discretion are required.
• Open availability to work weekdays, weekends, overnights, and holidays.
• Smart Serve Certification and fluency in reading, writing, and spoken English are required.
• One to two years of relevant hotel telecommunications, customer service sales, coordination, or order-taking experience is preferred.
• OPERA PMS experience, an additional language, and post-secondary hospitality education are assets or preferred qualifications.

Work location

• The role is based at Four Seasons Hotel Toronto.

Compensation

• Starting pay is CA$24.64 per hour, with a full rate of pay up to CA$28.75 per hour.

Schedule

• Full-time role with availability required for weekdays, weekends, overnight shifts, and holidays.

Benefits

• Benefits include paid time off, employee travel and hotel rates, training and development, educational assistance, employee meals, and a flexible benefits plan.