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Central IV Patient Service Representative
New England Life Care
Woburn, USA
Full-time
Entry
Hybrid
USD 20-22.5 hourly / hour
Discovered 1 months ago
CPR+Microsoft Office
Key Skills for This Role
CPR+Microsoft Office
Full Job Posting
Benefits
- Career Ladder
- Health Insurance
- Dental Insurance
- Vision Insurance
- Generous employer-matched 403(b) savings program
- Company paid: Life insurance, Short- and long-term disability insurance
- Paid Time Off
- And much more!
Primary Duties & Responsibilities
- Contacts NELC patients at regularly scheduled intervals to review supply needs. Documents and communicates accurately changes in demographics, insurance, physicians, and patient’s orders in CPR+ internal Medical Record system and to appropriate departments.
- Accurately enters delivery tickets into CPR+ to ensure accurate & timely deliveries.
- Manages all patient delivery timelines. Communicates unexpected changes in product or supply usage to appropriate individuals (physician, home health agency, and patient or care giver).
- Accurately and efficiently records important service information within Patient’s account in CPR+ per standard operating procedures.
- Makes calls to patients regarding routine equipment swaps. Accurately triages equipment issue calls to the appropriate staff member.
- Communicates with clinical staff regarding adverse drug reactions or supply issues & documents within CPR+ per NELC Policies and procedures. Provides assistance and follow up activities as required by clinical staff.
- Assures patient compliance with payer regulations (i.e. Medicare/Medicaid) regarding use of approved supplies and product formula and by appropriate documentation in CPR+.
- Ensures patient confidentiality at all time. Appropriately triages clinical questions and concerns to the appropriate staff member for assessment or follow up by clinician.
- Monitors all patients for delivery intervals and follows up with patient or HHA when no delivery has been requested within the past 45 days.
- Demonstrates the ability to troubleshoot problems verbalized by customers yet knows limitations and triages calls to appropriate person for assistance as required.
- Actively engages with internal partners to improve customer experience; contributes to a strong team approach.
- Other duties as assigned.
Qualifications & Skills that Contribute to Success
- Previous experience in customer service and or contact center field.
- Excellent customer service skills.
- Ability to communicate effectively with patients and all levels of NELC staff.
- Ability to manage multiple tasks simultaneously and contribute to strengthening the team environment.
- Well-organized with strong attention to detail; consistently delivering quality and care.
- Knowledge / practical experience with microcomputer systems such as Microsoft Office (Word, Excel, Power Point, Outlook).
- Ability to learn internal systems to effectively perform job.
- Dependability in attendance and job performance.
- Displays empathy, care and compassion
- College Degree.
- Previous experience in healthcare field.
- Knowledge of medical terminology.
- Knowledge of HIPAA Privacy and Security regulations.
- Knowledge of health care.
- ''It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.''
- EOE
About New England Life Care
Home Healthcare624 employeesFounded 1987
Nonprofit hospital-affiliated home infusion therapy and specialty pharmacy provider serving patients across four New England states.
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