Central Intake Coordinator

What We Offer

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), tuition reimbursement, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do

• Demonstrated cultural competence and ability to communicate effectively with individuals from a variety of cultural backgrounds.
• Ability to assess risk and work effectively with challenging and diverse populations.
• Knowledge of BHN substance use programs, other BHN programs, and community resources, including how to help individuals access them; knowledge of medication clinic workflows and processes.
• Excellent verbal and written communication skills.
• Excellent computer skills, including email and database systems; EHR experience helpful.
• Knowledge of mental illness and substance use disorders and treatment, including severe mental illness.
• Experience verifying insurance preferred.
• Minimum of 2 years of related experience; call center or intake experience preferred.
• High School Diploma or GED required; Associate’s or Bachelor’s Degree in a related field preferred.

We Hire for HEART!