Center of Excellence Coordinator

About This Role

Join My Clinic , the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Job Summary:

COE Clinical Programs are evidence-based clinical programs aiming for partnership with the patient and Families managing their health, well-being & disease end to end aiming to improve their Lifestyle. Responsible for rendering a smooth patient journey in all activities and ensuring continuity of patient services in a smooth manner at the COE Clinical Programs designated.

Primary Responsibilities:

1. Booking and registering enrolled patients and all required appointments and other needed services. Setting up the annual appointments calendar and sharing it with the patient & COE team. Follow up on all the appointments and ensure it is done as planned. Execute any needed changes requested by patients.
2. Patient Journey Management Act As a point of contact for patients, guiding them through their journey within the clinic. Ensure a smooth patient flow from check-in to check-out, coordinating with various departments to minimize waiting time.
3. Address any issues or concerns raised by the patient during their visit before or after and provide timely resolution.
4. Same-day confirmation/reminder for the patient appointments.
5. Main operational Driver Targeting higher check-in for services & improving patient compliance to care.
6. Communicate with patients and their families to provide instructions, appointment reminders, and relevant information regarding their visit.
7. Maintain accurate and up-to-date records of patient appointments, issues, and resolutions.
8. Adhere to privacy and confidentiality regulations when handling sensitive patient information.
9. Providing general administrative support to the COE Operations & identifying opportunities for process improvement.
10. Perform other professional duties requested by the line manager

Education / Professional Qualifications:

• Education Degree: Bachelor’s degree in health/public/business administration or a related field.
• Years of Experience: 1 to 3 years of experience within a related field.

Experts & Skills:

• Excellent Command of oral and written English & Arabic.
• Proficient with Microsoft Office Suite or related software.
• Ability to prioritize and manage multiple tasks concurrently.
• Proactive, analytical, and results-oriented mindset.
• Strong analytical skills with exceptional attention to detail.
• Excellent organizational and communication skills, both written and verbal.