Center manager

Role Overview

Key Responsibilities

• Oversee daily center operations and ensure smooth service delivery.
• Lead, train, schedule, and evaluate center employees.
• Set team goals and monitor individual and center performance.
• Drive admissions, sales, memberships, or revenue in line with assigned targets.
• Handle customer inquiries, complaints, and escalations professionally.
• Build strong relationships with customers, parents, students, or other stakeholders.
• Monitor attendance, inventory, cash collections, expenses, and center records.
• Prepare and submit regular operational, financial, and performance reports.
• Ensure the center is clean, safe, well-maintained, and properly equipped.
• Implement company policies, standard operating procedures, and quality standards.
• Coordinate local marketing, outreach, and customer-retention activities.
• Recruit and onboard employees in coordination with the HR team.
• Identify operational issues and implement timely corrective measures.
• Ensure compliance with applicable health, safety, legal, and regulatory requirements.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Management, Education, Hospitality, or a related field.
• [3–5] years of experience in center, branch, retail, education, healthcare, fitness, or service operations.
• At least [1–2] years of experience managing a team.
• Experience in sales, customer service, budgeting, and performance management is preferred.
• Proficiency in Microsoft Office, Google Workspace, CRM, or center-management systems.

Key Skills

• Leadership and team management
• Customer-service orientation
• Sales and business-development ability
• Operational and financial management
• Problem-solving and decision-making
• Strong communication and interpersonal skills
• Planning, organization, and time management
• Conflict resolution and stakeholder management
• Data analysis and reporting

Key Performance Indicators

Working Requirements

• Willingness to work flexible hours, including evenings or weekends when required.
• Ability to remain present at the center during key operating hours.
• Willingness to travel locally for meetings, outreach, or business-development activities.

What We Offer

• Competitive salary and performance-based incentives
• Professional development and career-growth opportunities
• Supportive and collaborative work environment
• Additional benefits as per company policy