Center Administrator

Main RESPONSIBILITIES

Leadership & Operational/Organizational Management:

Oversee operations within a multi-physician office or clinical group, maintaining an owner-operator mindset and leading by example. Supervise and manage Medical Assistants (MA) and Front Office (FO) staff to promote a positive team culture, guide performance expectations, and manage daily schedules.

Ensure adherence to state and federal regulations.

Plan and execute staff meetings, demonstrating strong financial acumen and managing Profit & Loss (P&L) to connect strategy with business results.

Manage front-of-house and back-office operations, ensuring the center is clean, organized, and welcoming.

Manage center associates ensuring sufficient staff, onboarding new associates, including providers, and ongoing training and development

Conduct monthly meetings with Regional AOD, AMDs, and providers.

Monitor and improve NPS Scores, providing explanations and conducting service recovery requests.

Foster effective collaboration and communication with colleagues, patients, and key stakeholders.

Provide assistance with administrative duties such as expense reporting, new provider hiring/onboarding, license/credentialing management, scheduling, etc.

Clinical/Patient Management:

Commitment to creating patient-centric environments and fostering a culture of care and connection.

Deliver service excellence by prioritizing patient needs, ensuring high satisfaction, and including their perspectives in decision-making.

Partner with clinical leadership to address clinician performance issues and manage and resolve patient complaints, focusing on retention and acquisition.

Conduct monthly safety audits, performing audits of clinical logs to ensure compliance and quality, manage MSDS and OSHA concerns, and address clinic operation opportunities.

Collaborate with providers on patient terminations in collaboration with risk management.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.