Casual Guest Service Agent
Full Job Posting
Qualifications
- What It Takes to Make the Stay
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Responsibilities
- Exceptional Hospitality Starts with You
- As a Guest Service Agent, you’re not just supporting both departments of Front Office and Food & Beverage – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Here's what you'll do during a typical day:
- Here's what you'll do during a typical day:
- · Supporting both the Front Office and Food & Beverage team when the business requires, you will be fully trained in both departments.
- · Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, luggage assistance and providing welcome materials
- · Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- · Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest enquiries
- · Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- · Work in all areas of Food and Beverage including Restaurant & Bar: take and deliver customer orders, consistently demonstrating high levels of customer service; up-sell with latest departmental incentives; ensure cleanliness of work areas; comply with local licensing laws
- · Strive to achieve departmental targets
- · Comply with hotel security, fire regulations and all health and safety legislation
- · Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
About Hilton
A leading global hospitality company managing a diverse hotel portfolio.
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