Cashier/Waitress

Overview

• Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
• Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
• Works (hands on) towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
• Handles the guest greeting upon arrival and their seating through the hostess.
• Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
• Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
• Reports cleanliness and maintenance issues to the immediate Supervisor.
• Handles guest complaints as per instructions or consults the immediate Supervisor.
• Attends all regular departmental briefings and contributes to an open communication within the assigned team.
• Contributes to meet / maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.
• Familiar with the company’s internal policies and safety procedures
• Helps in other areas of the if the situation requires.
• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To generally promote and ensure good inter-departmental relations.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To adhere to rules and regulations at all times.
• To participate in any Training/Developments schemes as recommended by senior management.
• To assist the Duty Manager in any task outlined/detailed by him/her.
• To ensure that the standards required by Law and by Management are maintained at all times in the areas specified above.

Job Types: Full-time, Contract

Experience

• Cashier: 2 years (Preferred)
• Customer service: 2 years (Preferred)