Case Operations Manager
Role Overview
The Complex Litigation practice represents large volumes of clients in matters involving major companies and organizations.
The Case Operations Manager acts as the mini-COO of cases, driving efficient work-up from client sign-up through settlement.
The role combines operational excellence, strategic thinking, influence, organization, and leadership.
Key Skills for This Role
Full Job Posting
Role overview
The Complex Litigation practice represents large volumes of clients in matters involving major companies and organizations.
The Case Operations Manager acts as the mini-COO of cases, driving efficient work-up from client sign-up through settlement.
The role combines operational excellence, strategic thinking, influence, organization, and leadership.
Responsibilities
- Oversee case operations and implement tools and processes that help case teams work up client cases.
- Collaborate with legal leadership on timelines, pace, scope, and deadlines.
- Own inventory reporting and identify opportunities for operational improvement.
- Partner with Product, Legal, Marketing, Business Operations, and vendors to resolve case-team obstacles.
- Develop client communication programs, tailored outreach plans, and group events.
- Monitor inbound and outbound communications to drive client engagement.
- Oversee staffing, training, and onboarding for new case team members.
Job qualifications
- 3+ years of experience in management consulting, business operations, or operations management.
- Excellent problem-solving and structured-thinking skills.
- Ability to synthesize information, simplify complexity, and deliver actionable plans.
- Advanced analytical skills with experience delivering data-driven recommendations.
- Ability to work autonomously in a fast-paced environment across multiple high-priority projects.
Bonus qualifications
- Prior knowledge of the legal sector, especially personal injury law firms, is a bonus.
- Prior Salesforce experience is a bonus.
- Startup or high-growth company experience is a bonus.
Benefits
- Full-time employees are offered medical and dental insurance, a 401(k) plan, paid time off, and paid holidays.
About morganmorganjobsapplynow
National personal injury law firm protecting consumer rights.
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