Case Manager

• OCCUPATIONAL CLASSIFICATION Title: Case Manager Classification: Non-Exempt

• Classification: Non-Exempt

• Reports to: Executive Program Director
• Coordinates with: Residential Services Coordinator, Professional Staff, Direct Support Professionals, Consultants, Guardians

• High school diploma/equivalent required
• 1-2 years of experience in an equivalent role preferred
• Must be able to work in an office (not a remote role) and travel for company business as needed
• Valid Texas driver’s license and related insurance
• Knowledge, skills, and abilities (KSA): Knowledge of inventory and supply ordering, distribution, and control processes
• Knowledge of inventory and supply ordering, distribution, and control processes
• Proficient computer skills and ability to manage inventory, supply ordering, and accounting/cost software
• Proficient ability to maintain strict confidentiality
• Strong communication, interpersonal, organizational, and time management skills
• Strong attention to detail, ability to maintain precise standards, and follow established processes
• Strong critical thinking and analytical skills
• Ability to work independently or as part of a team

Essential job functions include, but are not limited to the following key areas:

• Coordinate program plans by leading meetings and documenting goals and ensure annual review of plans.
• Deliver program plans by placing training documents in service locations and training staff on implementation and data collection.
• Monitor goals by overseeing staff interactions and data collection.
• Integrate services by finding community services that accept Medicaid.
• Record progress by directing staff in data collection and reviewing, and adjusting goals based on progress.
• Communicate with families and agencies.
• Develop pre-discharge and pre-admission plans.
• Ensure compliance with guidelines.
• Submit paperwork to the billing department.
• Maintain client eligibility.
• Maintain therapeutic relationships by encouraging family involvement, monitoring living and work settings, and ensuring community integration.
• Provide direct care as needed.
• Maintain good relationships with staff.
• Ensure programming meets standards.
• Cover for other Case Managers.
• Other duties assigned