CASE MANAGER

The Case Manager in an Assisted Living community is responsible for coordinating resident care and ensuring residents receive appropriate services that promote safety, independence, and quality of life.

This role serves as a liaison between residents, families, healthcare providers, and community staff to ensure care needs are identified, communicated, and met.

The Case Manager monitors resident status, assists with admissions and transitions of care, maintains accurate documentation, and ensures compliance with applicable regulations and community policies while advocating for resident well-being.

The Case Manager must have knowledge of Medicaid programs and Social Security benefits to assist residents and families with available resources and eligibility guidance.

• Bachelor’s degree in Social Work, Human Services, Nursing, or a related field (required or preferred)
• Previous experience in case management, assisted living, long-term care, or a healthcare setting
• Knowledge of Medicaid programs and Social Security benefits
• Familiarity with community resources, entitlement programs, and care coordination services
• Strong communication and interpersonal skills with the ability to work effectively with residents, families, and healthcare providers
• Excellent organizational and documentation skills
• Ability to manage multiple cases and prioritize tasks effectively
• Knowledge of state regulations related to assisted living and resident services
• Proficient in electronic health records and basic computer applications