Case Manager (12m FTC)

As a Mortgage Case Manager you will assist mortgage brokers and borrowers with their applications across Bridging, Buy to Let and Residential products. This role is a 12 month fixed term contract and will involve managing expectations and deadlines whilst providing an excellent service that encourages repeat business.

Ensure loans complete as quickly as possible and meet strict completion date deadlines

Assist borrowers/brokers with the application process and ensure responses are prompt and professional as well as providing updates throughout the process

Proactively manage the post-offer pipeline ensuring cases are ready for sign off by Underwriters prior to completion and that all required documentation is received and saved centrally

Compile electronic case files together with a high standard of documentation and data accuracy in preparation for Underwriter assessments

Manage the new application allocation queue in the absence of both UW Team Leaders

Instruct and liaise with our panel of Valuers

Instruct and liaise with solicitors and ensure updates are received regularly and legal work is completed on time

Maintain and build positive relationships with Brokers and other intermediaries that supports further business growth

Experience dealing with a high volume workflow and prioritising accordingly

Ability to form good relationships with Key Stakeholders

Close attention to detail

Able to work well under pressure to meet strict deadlines

Excellent organisational skills

Team player, whose behaviour demonstrates commitment to team goals

Able to adapt to system and process changes