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Case Adjuster Supervisor
New York City Housing Authority
Long Island City, USA
Full-time
Mid
Onsite
Discovered 2 days ago
Full Job Posting
Key Responsibilities
- Supervise, coordinate, and oversee the daily activities of Case Adjusters responsible for processing settlement offer requests.
- Assign and distribute settlement requests based on workload, summons volume, complexity, and operational priorities.
- Monitor the settlement email inbox to ensure requests are assigned, reviewed, and processed in a timely manner.
- Review completed settlement offers for accuracy, completeness, and compliance with established agency policies and procedures.
- Monitor pending assignments and identify processing delays to ensure timely follow-up and resolution.
- Develop and implement strategies to improve workflow efficiency, reduce settlement backlogs, and minimize processing delays.
- Monitor staff productivity, evaluate performance, and ensure accountability for assigned responsibilities.
- Provide ongoing training, coaching, guidance, and support to Case Adjusters.
- Establish clear work expectations and maintain consistent processing standards.
- Identify operational challenges and recommend improvements to strengthen settlement procedures.
- Coordinate with prosecutors and management to ensure settlement operations are handled efficiently.
- Assist with complex settlement matters and escalated inquiries requiring supervisory review.
- Maintain accurate records of assignments, completed work, and pending settlement requests.
- Prepare workload and productivity reports and provide management with regular updates regarding settlement operations.
- Ensure that licensees and their representatives receive professional, accurate, and timely assistance.
- Perform other related supervisory and administrative duties as assigned.
- Location:
- Long Island City, NY
- To Apply:
- Please go to cityjobs.nyc.gov and search for Job ID# 807940 or click the "Apply" button below.
- SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW.
- APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL.
- PRINCIPAL ADMINISTRATIVE ASSOC - 10124
- A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
- An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
- A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or
- Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.
- The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Qualifications
- A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or 2. An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience includin
About New York City Housing Authority
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