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Carwash Chemical Technician - Richmond, VA

National Carwash Solutions
Richmond, USA
Full-time
Entry
Onsite
USD 28-33 hourly / hour
Discovered 2 weeks ago
Microsoft Office

Full Job Posting

The Gig

The Chemical Technician plays a critical role in our engagement and customer longevity. It is responsible for ensuring maximum customer satisfaction, troubleshooting and resolving immediate issues, proactively addressing any potential issues and identifying areas of opportunity as it relates to the customer experience. The typical number of sites this role is responsible for is 50-75 sites per month.

What You’ll Do

Provide professional, expert solutions to all customers, to enable their business to be profitable and leave their customers satisfied with a clean, shiny, dry vehicle every time they use our products

Site Preventative Care & troubleshooting

Titration of product as needed

Volumemetrics for product as needed

Minor chemical equipment/application repairs

Customer Satisfaction

Responsible for site chemical conversions & installations, and keeping the customers informed of progress

Monitor customer levels and responsible for Chemical Inventory & replenishment orders placed at sites under responsibility

Maintain Wash Key Reporting - Service Report

Conduct NCS Site Surveys using the template

Support & execute on corporate accounts (CTC) per the protocols

Provide on-site revenue program training

Conduct Technical & Chemistry basic training with appropriate location personnel

Maintain accurate and up-to-date computer files (SF, Portal, Google & CTM) of customers and their issues

Analyze customer outputs, and make recommendations on technical updates or ways to increase efficiency and wash counts for the designated site.

Customer Expansion

Identify areas of opportunity for our account, conduct an initial intake discussion and communicate to sales management

This individual is expected to comply with all applicable OSHA, EPA, Local Regulatory Law, and company safety policies. Management retains the discretion to add or change the duties of this position at any time.

Qualifications

  • Associate Degree in Business Administration or related field preferred; or equivalent practical experience.
  • Car Wash experience is preferred but not required
  • Basic mechanical knowledge & aptitude
  • Ability to communicate internally and externally across all levels of the organization
  • Good microsoft office skills and basic knowledge of a computer
  • Demonstrated ability to provide the highest level of customer service and support.
  • Ability to function with minimal supervision and work in a team environment. Must be a self-starter and be extremely motivated.
  • Exemplary organizational skills and attention to detail
  • Ability to support overnight travel up to 40% based on territory & customer needs
  • Clean driving record with no more than three (3) moving violations within the past 5 years; no more than two (2) preventable, at-fault accidents within the past 5 years - No impaired driving convictions within the past five (5) years and no charges currently pending - Must maintain a valid driver’s license in this role.
  • This role combines office and field work. The following reflects the physical demands required to perform the essential functions safely and effectively. This list is not exhaustive and may not include all physical requirements or working conditions associated with this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Lifting up to 50 pounds
  • Standing and sitting for more than 6 hours a day
  • Climbing of ladders
  • Reaching with hands and arms more than 6 hours a day
  • Stooping, kneeling and crouching more than 6 hours a day
  • Exposure to different environmental conditions
  • Pay: $28 - $33 hr
  • #LI-Remote
  • Grow your career supported by an energized and passionate team, professional development, training, flexibility and opportunities for advancement. We offer competitive wages and benefits including comprehensive health, dental and vision coverage, matching 401(k), paid time off and more.
  • National Carwash Solutions is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran status.

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