Cargo Operations Controller

Description & Requirements

• A World leader in air cargo. We possess a geographical advantage that enables us to reach over 140 destinations across 6 continents. We are able to cater to two-thirds of the world’s population in just 8 hours and serve major international trade regions quickly and efficiently. Our SkyCargo group works in partnership to facilitate global trade and connect customers with their destinations. We have a young, efficient, wide-bodied fleet, with ample capacity to transport cargo through our state-of-the-a rt, multi-airport hub in Dubai and adapt to our customers ever-changing needs.
• As Cargo Operations Controller you will manage and organise team to meet the operational shift activities for an allocated location in CMT or DWC. Facilitate the efficient and cost effective processing of system-wide booked cargo loads in line with contractual commitments and product priorities and enable the optimisation of capacity utilisation without compromising safety, schedules, product quality or service delivery. The Cargo Operations Controller will be rotated across all areas of the hub operations (First Floor, Ground Floor, Perishable/Mail/CTO, Ramp and DWC).
• Job Outline:
• Leadership -Manage and lead a team towards high levels of performance and efficiency, develop team performance recommending and facilitating coaching and development interventions and ensure that performance is effectively managed in accordance with group standards. - Provide expert advice to the team during the shift, acting as a subject matter expert when the team are faced with operational challenges (i.e. handling abnormal or special cargo) in accordance with product quality objectives and conformance with published safety requirements and standards.
• Safety and Security - Contribute to the timely accident response initiative by ensuring safety information is captured in the SID report and co-ordinate and conduct risk assessments as appropriate. - Conduct regular safety briefings, review and analyse incidents/accidents to avoid re occurrences and champion safety awareness, leading the team towards a first class safety culture.
• Quality -Manage and administrate cargo activities at the Hub within an allocated location during a shift. - Develop and maintain good relationship with internal and external stakeholders including local authorities (police, customs, DA, municipality) to identify solutions to problems in a manner that ensures service delivery standards are met and business continuity is not compromised. - Evaluate expected import and export cargo loads ensuring that special high revenue cargo is prioritised, and that appropriate cross utilisation of resources is implemented whilst maintaining safety standards. - Manage incoming and outgoing cargo and freight shipments, review special customer orders and co-ordinate the pickup of freight and cargo at the loading platform in a timely manner ensuring service deliver standards are maintained, and address any service failures in accordance with our SFEs producers. - Align strategies with internal sections and departments of Emirates Regulatory Authorities and Service Providers to ensure that operational priorities are actioned pro-actively and efficiently to achieve the highest standards with the optimum safe utilisation of available capacity.
• Good Distributions Practice (GDP) Specific - Ensure all deviations are handled, recorded and escalated as per GDP controlled documents Quality Management System(QMS and Work Instructions) and ensure at all times, that the handling of time and temperature sensitive/pharmaceutical shipments demonstrates compliance to the Europian Union (EU) GDP requirements.
• In this role, you will:
• Safety and Security - Contribute to the timely accident response initiative by ensuring safety information is captured in the SID report and co-ordinate and conduct risk assessments as appropriate. - Conduct regular safety briefings, review and analyse incidents/accidents to avoid reoccurrences and champion safety awareness, leading the team towards a first class safety culture.
• Quality -Manage and administrate cargo activities at the Hub within an allocated location during a shift. - Develop and maintain good relationship with internal and external stakeholders including local authorities (police, customs, DA, municipality) to identify solutions to problems in a manner that ensures service delivery standards are met and business continuity is not compromised. - Evaluate expected import and export cargo loads ensuring that special high revenue cargo is prioritised, and that appropriate cross utilisation of resources is implemented whilst maintaining safety standards. - Manage incoming and outgoing cargo and freight shipments, review special customer orders and co-ordinate the pickup of freight and cargo at the loading platform in a timely manner ensuring service deliver standards are maintained, and address any service failures in accordance with our SFE?s producers. - Align strategies with internal sections and departments of Emirates Regulatory Authorities and Service Providers to ensure that operational priorities are actioned pro-activley and efficiently to achieve the higest standardswith the optimum safe utilisation of available capacity.
• Good Distrubiation Practise (GDP) Specific - Ensure all deviations are handled, recorded and escalated as per GDP controlled documents Quality Management System(QMS and Work Instructions) and ensure at all times, that the handling of time and temperature sensitive/pharmaceutical shipments demonstrates compliance to the Europian Union (EU) GDP requirements.
• Qualifications & Experience: A qualification in logistics and operations management or similar would be advantageous
• Experience at a cargo operations supervisory level
• Knowledge/skills:
• Ability to identify solutions to conflicts and irregularities
• Evidence of mentoring/coaching skills/abilities
• Demonstrable understanding of managing safety in an operational environment
• Understanding of risk analysis procedures, airline quality management systems and familiarity with ISO9001/2000 procedures
• Demonstrable expertise in IATA Cargo handling procedures and regulations
• Knowledge of aircraft handling including weight and balance, cargo load planning, dangerous goods.
• Leadership Role; Yes
• Safety Sensitive Role:Yes
• Details of Safety Sensitive role Yes
• Working at height Yes
• Exposure to hazardous energy systems Yes
• Heavy lifting Yes
• Working in areas with motorised mobile equipment Yes
• Work in confined spaces Yes
• Contact with contamination's materials (Humans/Animals/Chemicals)Yes
• Contact with dangerous good Yes
• Work in an extremely noisy environment Yes
• Work in heat Yes
• Working with pressurised substances Yes
• Exposure to fixed protruding sharp objects Yes
• Exposure to contact with moving/falling objects. Yes
• Airport driving permit Yes
• Driving a vibrating equipment No
• Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.c om/careers