Cargo Account Manager

Role overview

Key responsibilities

• Acquire new business and expand Global and Trade customer portfolios to grow revenue.
• Develop commercial strategies, incentive programmes, and customer agreements to support sales and yield.
• Manage key customer relationships through regular business reviews and long-term partnerships.
• Monitor account performance, identify revenue opportunities, and address commercial discrepancies and customer escalations.
• Provide market intelligence, competitive insights, and demand trends for pricing and network decisions.
• Lead digital sales adoption, including e-booking, digital contracting, CRM tools, dashboards, and automation.
• Promote continuous improvement, change management, and cost savings across assigned ports and countries.
• Coordinate commercial execution with Pricing, Operations, Finance, CRM, and regional teams.
• Support coaching, mentoring, succession planning, employee engagement, business continuity, and organizational response.

Academic qualifications

• University degree or tertiary qualification in business, logistics, supply chain, aviation, commerce, or a related discipline.
• MBA or equivalent postgraduate qualification in Business, Marketing, Logistics, Supply Chain, or a related field is preferred.
• Certification or diploma in logistics, supply chain management, aviation sales, or commercial management is advantageous.

Knowledge, skills, and experience

• 3–5 years of cargo commercial sales experience.
• Strong commercial acumen, strategic thinking, and ability to convert market insights into sales plans.
• Proven customer portfolio management, revenue growth, negotiation, and relationship-management capability.
• Analytical skills using data, dashboards, and market intelligence for decision-making.
• Understanding of cargo products, airfreight operations, customer segments, revenue management, and competitive markets.
• Digital awareness, continuous improvement mindset, and ability to support adoption of new tools, systems, and processes.
• Excellent communication, presentation, stakeholder management, and cross-functional collaboration skills.
• Ability to operate in a matrix, multicultural, geographically dispersed environment.

Benefits

• Eligible employees may receive competitive compensation and benefits that vary by location, hours, length of employment, and employment status.
• Benefits include travel privileges across the Cathay Pacific global network, wellbeing programs, health and employee assistance benefits, and paid leave.
• Uniform allowance is provided if the position requires a uniform.