Career Services Manager - West Orange County

Role purpose

Key responsibilities

• Manage center operations and employment and training services to deliver a strong client experience and meet local-business needs.
• Set performance expectations and customer relationship standards, and meet measurable operational goals.
• Coach staff, manage local personnel issues, coordinate with HR and senior leaders, and arrange staff and training meetings.
• Build local organizational presence and community partnerships.
• Prepare reports, identify trends, and mobilize staff with senior leadership to improve results.
• Monitor the operational budget and alert leadership to potential shortfalls or overspending.
• Coordinate accommodations and access for employees and clients with disabilities and ensure fair treatment.
• Manage complaints, report resolution status, and escalate issues when appropriate.

Minimum qualifications

• Bachelor’s degree in business administration, social sciences, or a related discipline from an accredited institution, plus two years of program contract management experience; equivalent education, certification, training, and experience combinations are accepted.
• Alternatively, a high school diploma or GED plus at least six years of workforce or related experience.
• Alternatively, an associate degree or equivalent related coursework plus at least four years of workforce or related experience.
• Attain state-required Tier 1 certification within the required timeframe and maintain it through annual continuing education units.
• Verify the legal right to operate a vehicle in Florida.

Preferred qualifications

• An advanced degree in a related area is preferred.
• Workforce development, contract negotiation, or economic development experience is preferred.
• Tier 2 Certification/CWDP is preferred.
• Knowledge of CareerSource Central Florida programs and services, the community, and the labor market is sought.
• Microsoft Word, Outlook, and Excel skills are sought.