Care Coordinator Supervisor (Hybrid Setup)
Role Overview
The Care Coordinator Team Lead is responsible for supporting the daily operations of the Care Coordination department by assisting with scheduling oversight, caregiver support, client coordination, and team supervision. This role acts as a secondary lead within the department and works closely with upper management to help ensure operational efficiency, proper staffing coverage, and high-quality service delivery.
The ideal candidate is organized, proactive, detail-oriented, and experienced in home care coordination and scheduling operations. Experience with HHA Exchange, AxisCare, and advanced Excel functions is highly preferred.
This position directly reports to the COO and collaborates closely with department leadership and operations management.
Key Skills for This Role
Full Job Posting
Position Overview
The Care Coordinator Team Lead is responsible for supporting the daily operations of the Care Coordination department by assisting with scheduling oversight, caregiver support, client coordination, and team supervision. This role acts as a secondary lead within the department and works closely with upper management to help ensure operational efficiency, proper staffing coverage, and high-quality service delivery.
The ideal candidate is organized, proactive, detail-oriented, and experienced in home care coordination and scheduling operations. Experience with HHA Exchange, AxisCare, and advanced Excel functions is highly preferred.
This position directly reports to the COO and collaborates closely with department leadership and operations management.
Team Support & Oversight
Assist in supervising and supporting Care Coordinators and scheduling staff
Help monitor team productivity, attendance, and daily workflow
Provide guidance and support for escalated scheduling and staffing concerns
Assist with onboarding and training of new coordinators
Promote accountability, teamwork, and operational efficiency within the department
Care Coordination & Scheduling
Oversee caregiver scheduling, shift coverage, and case coordination
Monitor open shifts and assist with urgent staffing needs
Coordinate with Recruitment and HR teams regarding staffing requirements
Ensure timely communication with caregivers, clients, and families
Support continuity of care and service quality standards
Participate in weekend on-call rotation to address urgent staffing, caregiver, and client concerns as needed
Systems & Administrative Support
Utilize HHA Exchange and AxisCare systems for scheduling, tracking, and reporting
Maintain accurate documentation and operational records
Generate reports and analyze staffing or scheduling trends using Excel
Assist leadership with operational tracking and performance reporting
Ensure compliance with company policies and home care regulations
Client & Caregiver Relations
Assist in resolving client and caregiver concerns in a professional and timely manner
Maintain positive working relationships with field staff and clients
Support caregiver retention and engagement initiatives
Ensure excellent customer service standards are maintained
Qualifications
- Minimum of 2 years experience in home care coordination, scheduling, or healthcare operations
- Prior leadership, supervisory, or team lead experience preferred
- Experience using HHA Exchange and/or AxisCare required or strongly preferred
- Strong Excel skills including reporting, tracking, and data organization
- Excellent communication, organizational, and multitasking skills
- Ability to work in a fast-paced and high-volume environment
- Strong problem-solving and decision-making abilities
- Knowledge of home care operations and compliance standards is an advantage
- Bilingual in English and Spanish is a plus
- Join UniversaCare and be part of a team that values compassion, teamwork, and excellence in care. Apply now and grow with us.
About UniversaCare
Family-owned and operated licensed home care agency.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at UniversaCare
Personal Care Aide (PCA) - Mount Kisco, Northern Westchester, NY
Mount Kisco, USA
Homemaker and Companion - Mount Kisco, Northern Westchester, NY
Mount Kisco, USA
Live-in Caregiver - Waterbury, CT
Waterbury, USA
Homemaker and Companion - Hamden, CT
Hamden, USA
Personal Care Aide (PCA) - Manhattan, NY
New York City, USA
Personal Care Assistant (PCA) – Fairfield County, CT
Stamford, USA
Homemaker and Companion - Mount Vernon, Westchester, NY
Mount Vernon, USA
Personal Care Assistant (PCA) - Bridgeport, CT
Bridgeport, USA
Personal Care Aide (PCA) - Mount Kisco, Northern Westchester, NY
Mount Kisco, USA
Homemaker and Companion - Mount Kisco, Northern Westchester, NY
Mount Kisco, USA
Live-in Caregiver - Waterbury, CT
Waterbury, USA
Homemaker and Companion - Hamden, CT
Hamden, USA
Personal Care Aide (PCA) - Manhattan, NY
New York City, USA
Personal Care Assistant (PCA) – Fairfield County, CT
Stamford, USA
Homemaker and Companion - Mount Vernon, Westchester, NY
Mount Vernon, USA
Personal Care Assistant (PCA) - Bridgeport, CT
Bridgeport, USA