Care Coordinator

The Care Coordinator is responsible for assisting in the identification and scheduling of patients that have care needs and pending consults.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides telephonic outreach and engagement to patients to ensure coordination of care, schedule appointments and necessary follow-up.
• Ensures provider is aware of what needs to be addressed during patients’ appointments.
• Contacts patients who did not schedule or were a no-show for consult appointment to identify those patients that are still planning to see consulting provider.
• Scrubs schedules to identify patients that have gaps of care.
• Schedules patients with appropriate provider, site, and time.
• Audits and updates patient electronic health records to ensure all necessary information is available.
• Identifies needed consult notes and contacts appropriate provider to obtain and close consult.
• Schedule consults based on guidelines.
• Maintains regular and predictable attendance.
• Other duties as assigned.

QUALIFICATIONS

Minimum Qualifications:

• High school diploma or equivalent

Preferred Qualifications:

• Graduate of a medical assistant program with at least 2 years of related work experience in Family Medicine or Internal Medicine
• 1 year of customer service experience.