Care Coordinator
Role Overview
The Care Coordinator provides care coordination and co-management for children with medical complexity due to multiple chronic conditions.
The Care Coordinator (CC) partners with Nurse Case Managers and the clinical team to provide support and coordination services.
The CC works closely with families to link them to clinical, community and social resources, as necessary.
The CC must demonstrate skills in creative problem-solving and have knowledge of the assets and challenges of children with medical complexity (CMC) population they are serving.
They will work with medical professionals to ensure follow-up and coordination of recommended medical management.
Key Skills for This Role
Full Job Posting
Experience:
- 2+ years of experience in a related field with an emphasis on customer service required
- Scheduling experience preferred
- Experience with electronic medical records and Microsoft applications including Word and Excel required
- Experience working with families of diverse ethnic, cultural and socioeconomic backgrounds strongly preferred
- Knowledge, Skills and Abilities:
- Proficient data entry skills with accuracy and speed.
- Knowledge of the needs of low-income families and coping styles of families under stress.
- Ability to navigate, coordinate multiple services, prioritize and multi-task to meet the needs of patients, parents, physicians and other hospital staff.
- Effective communication skills (oral and written) necessary for assessment of health concerns and referral for appropriate service delivery.
- Ability to effectively interact with health team members and members of the community.
- Demonstrated teamwork within the department and community by assisting other staff members and/or organizations as necessary.
- Organizational skills necessary to maintain records coordinate clinic appointments and prioritize work independently.
- Ability to concentrate and pay close attention to detail.
- Patient Care Responsibility:
- Provides care appropriate to patient population and as described in applicable policies and procedures.
- Required for All Jobs:
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
- Employment is at-will. This document does not create an employment contract, implied or otherwise.
- Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.
- Certifications/Licenses:
Preferred Qualifications
- Scheduling experience preferred
- Experience working with families of diverse ethnic, cultural and socioeconomic backgrounds strongly preferred
About Children's Wisconsin
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