Cards System Implementation Engineer

Experience

Primary Function

Technical Skills

• Must have good knowledge on ISO8583, Cards Business Domain in Mastercard and VISA, good experience on HPS PowerCARD and suite of products implementation and support.
• Should have good experience on the EMV Personalization System (NANO Perso).
• Should have experience in working and handling multiple ATM vendors like Diebold Nixdorf, NCR etc and understanding of NDC protocols.
• Should have good PL/SQL programming skills in Oracle and should have good knowledge on AIX / Unix / Linux commands.
• Good understanding of Mastercard and VISA simulators and payment scheme compliances.
• Also should have previous experiences in handling online / offline certification testing with Mastercard and VISA.
• Understanding of tokenization in card system, Apple Pay, Samsung Pay.

Job Duties

• Manage the card system and provide support to all related business units.
• Handle day to day support for Cards System and integrated Digital channels
• Provide technical consultancy in own area of specialization as appropriate to support the systems and project work.
• Provide ongoing systems support in own area of specialization as appropriate to support business operations.
• Define detailed technical/systems/service solutions to meet user requirements as defined in Systems Specifications or business requirement specification.
• Liaise with third-party / in-house developer’s /service providers to ensure that deliverables are completed to time and specification.
• Investigate and resolve complex user problems channelled via the Line Manager, Helpdesk or equivalent in order to minimise disruption to operational activity.
• Contribute to the implementation of new/changed systems to meet user requirements, time constraints and service standards.
• Document changes to systems and produce technical documentation for new solutions.
• Contribute to the development of SLAs and monitor/ report on performance against SLA.
• Specify and document service-related systems changes within guidance, to correct faults or achieve service improvements.
• Support the implementation of systems changes, ensuring that solutions are workable from a service perspective.
• Implement security procedures and highlight security issues for action by the security team.
• Liaise with users to ensure service levels are delivered, identify issues and maintain communication.
• Liaise with vendors to monitor service delivery, resolve problems and highlight issues for action.
• Act as Duty Manager in order to resolve service issues/faults or escalate as appropriate.
• Investigate and resolve service issues channelled via Helpdesk / ServiceDesk in order to minimise disruption to service delivery.
• Participate in Disaster Recovery/Business Continuity trials and tests to ensure preparedness.
• Participate in implementing Disaster Recovery and Business Continuity procedures in the event of a major incident.
• Provide the detailed system technical documentation to high standards of quality and accuracy.
• Ensure testing and implementation of technical solutions.
• Perform the system business requirements gathering activity and provide the approved business requirement document from the end users.
• Automate the business requirements related to ATM Switch and Cards Systems are.
• Prepare and test Disaster Recovery procedures of production systems.
• Manage and implement compliance / projects / upgrades / enhancements on the Digital Channels, Card Management System and Payment Systems.
• Liaise with vendors & suppliers implementation and support on the business systems.
• Manage the supplier / vendor relationship to ensure ongoing delivery of high quality and cost effective services.
• Conduct quality reviews of Projects / Systems / Networks to verify adherence to standards, SLA, bank’s overall architecture (application, data, integration, platform and security).
• Identify appropriate methodologies and best practices and create standards and guidelines.