Cards Portfolio Analyst- Dubai (UAE Nationals Only)

Overview

• The Citi UAE cards business is profitable and growing.
• The business requires strong talent to drive Cards portfolio growth and the candidate is expected to:
• Support in growing and optimizing performance of the UAE Cards Portfolio
• Manage and optimize various portfolio programs / initiatives
• Support in identifying areas of growth & efficiency
• Key Responsibilities
• Support to execute ongoing portfolio programs / initiatives such as Instalment products (e.g. Loan on Card, Transaction EPP, Statement EPP), Balance Transfer, Citi PayAll, Insurance cross-sell
• Support to execute ongoing portfolio spend programs and other initiatives like credit limit increase, retention, activation, etc.
• Support in implementation of new actions to enhance profitability of the above-mentioned programs
• Support development of digital capability and adoption for various portfolio programs
• Work with portfolio sales & service teams to optimize front-line performance which will include tasks like training, design and implementation of controls
• Support enhancements to improve customer experience
• Work with the data team to define key metrics / dashboards to support business management
• Work with Technology on all required technology aspects of portfolio campaigns / programs, including UAT, test preparation and execution
• Support planning and execution of adhoc projects / initiatives as required
• Manage / support new products or other existing portfolio programs as required
• Ensure compliance with Legal and Regulatory requirements, procedures and controls
• Development Value
• The role offers opportunity to develop leadership skills to drive business value
• Opportunity to learn about the banking industry and how credit cards business run
• Opportunity to work on digital commercialization initiatives
• Visibility with senior stakeholders
• Work with other Citi businesses across the region to learn best practices

Education

• Bachelor’s degree/University degree
• Demonstrated comfort with data and excel
• Demonstrated problem-solving and decision-making skills
• Ability to work unsupervised and adjust priorities quickly
• Ability to manage deadlines or unexpected changes
• Commercial acumen & ability to convert insight into real-life profitable solutions
• Clear and concise written and verbal communication
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Product Management And Development

Product Management

Time Type

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