Cards Consulting Program Lead
Skills
About This Role
Overview
- 1.
- Problem Solving and Execution of the Program
- Leads teams to identify the most critical aspects of a problem(s), and guides teams (both internal project management as well as external stakeholders) to business-focused solutions and recommendations that drive client value.
- Hands-on program execution monitoring and implementation
- Application of data driven approach for key decision making
2. Market Research and Strategy Development
- Benchmark large-market corporate and consumer card programs.
- Support in Identify key customer needs (i.e. card features and benefits, travel spend management, expense reconciliation,).
- Develop and refine business strategy with revenue projections and cost-benefit analysis. Perform strategy calibration as per business requirements. Initiates change(s) to project direction where required, and able to decide and act without the total picture
- Align product strategy with Mastercards network and offerings.
3. Execution Planning & Coordination
- Coordinating tasks across internal teams and external stakeholders through cross functional squad leadership is essential
- Provide oversight of program delivery against the project plan.
- Align deliverables with business objectives and timelines.
- Design end-to-end processes for onboarding, servicing, and dispute resolution.
- Establish governance structures for clear accountability.
- Set escalation procedures for customized corporate solutions.
4. Risk Management & Quality Assurance
- Identify potential risks early in the project lifecycle. Implement effective mitigation strategies to minimize impact.
- Ensure compliance with business and technical requirements.
- Oversee testing phases and validate program readiness.
- Communication
- Provide regular status updates to stakeholders.
- Manage expectations and maintain clear communication between client and technical teams.
5. Budget & Resource Management
- Monitor project costs and resource allocation.
- Ensure the program remains within approved budget parameters.
6. Post-Launch Support
- Oversee program deployment and ensure smooth go live.
- Address post-launch issues promptly and effectively.
- Monitor performance metrics (adoption, transaction volume, credit performance).
- Identify opportunities for product expansion and enhancements (e.g., CVP revamp, new products)
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