Captain - Events Operations
Lead the Banquet team to ensure seamless event service, coordinate setups, monitor quality, and build relationships with guests and organizers.
Skills
About This Role
How You Ll Make The Place
- Lead and support the Banquet team to deliver seamless service across all events
- Coordinate event setup, service flow, and breakdown in line with hotel standards
- Conduct team briefings and ensure everyone is aligned on event details and expectations
- Monitor service quality and guest experience, stepping in to resolve any issues quickly
- Liaise with kitchen and stewarding teams to ensure smooth coordination and timing
- Build strong relationships with guests and event organizers, ensuring their needs are met
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