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Captain

Anantara The Palm Dubai Resort
Dubai, UAE
Full-time
Onsite
Discovered Yesterday
Food and beverage serviceRestaurant operationsRoom service operationsGuest satisfactionShift operationsStaff scheduling and station rotation

Full Job Posting

Role overview

Captain role at Anantara The Palm Dubai Resort.

Team members are expected to support the business, guests, and colleagues when required.

Key duties and responsibilities

  • Deliver prompt, courteous, professional food and beverage service to ensure guest satisfaction.
  • Supervise restaurant and room service operations and maintain service standards.
  • Support, motivate, train, and develop team members.
  • Open and close shifts using operational procedures and manager checklists.
  • Follow revenue, cash, and check-control procedures; maintain a safe, clean, hygienic workplace.
  • Coordinate staffing, reservations, floor plans, and guest requests.
  • Resolve last-minute bookings, staffing shortages, and guest concerns.
  • Monitor service quality and floor coverage; maintain grooming, uniform, and performance standards.
  • Oversee maintenance needs and report repairs.
  • Manage schedules, station rotation, and daily team administration.
  • Promote communication, teamwork, coaching, fair performance management, and continuous improvement.

About Anantara

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture.

The brand was founded in Thailand in 2001 and operates in destinations around the world.

Requirements

  • Able to deliver prompt, courteous, and professional food and beverage service.
  • Able to supervise daily restaurant and room service operations and uphold service standards.
  • Able to support, motivate, train, and develop team members.
  • Able to follow operational procedures and manager checklists for opening and closing shifts.
  • Able to maintain cash, revenue, and check-control procedures and a safe, clean, hygienic environment.
  • Able to coordinate staffing, reservations, floor plans, guest requests, scheduling, and station rotation.
  • Able to communicate and work effectively with colleagues and manage performance fairly.

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