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Capacity Management Analyst I - HSO AMB CAPACITY MGMT & ACCESS - Mount Sinai Hospital - Full-Time M-F 9AM-5PM (Hybrid)

Mount Sinai Health System
USA
Full-time
Junior · 1–2 years experience
Onsite
Discovered 4 days ago

Full Job Posting

Qualifications

  • Education Requirements
  • Bachelor's degree preferred (or High School Degree with equivalent knowledge, skills, experience)
  • Experience Requirements
  • 1-2 years healthcare experience in outpatient setting, including experience in healthcare operations, medical office administration, and/or with healthcare information systems
  • Epic knowledge (Cadence, Prelude, etc.)
  • Microsoft Office knowledge (Outlook, Word, Excel, Visio preferred)
  • Compensation Statement
  • The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $65,885.00 - $98,827.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
  • Requirements

Responsibilities

  • Build, test, and implement decision support across various decision support for specialties across Ambulatory. Maintain decision support system for accuracy of scheduling by Access Centers.
  • Intimate knowledge of Epic Cadence and advanced scheduling methodology.
  • Pro-actively assist with escalated operational management and client issues. Be a resource for all stakeholders to address internal and external client needs or concerns. Resolve operational/administrative inquiries for Access Centers and Ambulatory clients.
  • Provide consultative services to clients regarding desired outcomes and offer recommendations / solutions to Cadence related scheduling concerns, including decision support system and / or template management.
  • Provide consultative services to Digital and Technology Partners on tickets regarding template change requests from operational clients.
  • Provide go-live and roll-out support collaborating with Access Centers, Ambulatory and DTP. Support users on new Epic applications, modules, and functionality.
  • Analyze multiple data streams to improve the delivery of coordinated scheduling. Identify areas of improvement to increase scheduler accuracy and efficiency.
  • Assess impact of day-to-day change requests on centralized templates and decision trees, testing all change requests through different Epic environments in coordination with DTP to ensure process standards.
  • Implement and innovate processes which drive accuracy operational efficiency to provide highest level of client service.
  • Successful completion of all Advanced Scheduling assigned tasks and projects in timely manner.
  • Track and trend performance data. Quickly identify trends to resolve issues prior to causing a disruption in service delivery.
  • Increase throughput and efficiency of ambulatory scheduling with a focus on Access Centers.
  • Frequent engagement with Capacity Management leadership as an access and scheduling optimization Subject Matter Expert.

Preferred Qualifications

  • Bachelor's degree preferred (or High School Degree with equivalent knowledge, skills, experience)
  • Microsoft Office knowledge (Outlook, Word, Excel, Visio preferred)

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