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CAM – Technical Support Representative

Shaw Industries
Denver, USA
Full-time
Mid · 3+ years experience
Onsite
Discovered Yesterday

Full Job Posting

Responsibilities

  • Provide industry-leading expertise in the cleaning and maintenance of commercial and residential flooring products in a highly professional manner, engaging customers in all applicable end-use environments. Apply knowledge of commercial and residential cleaning and maintenance, including product characteristics, chemicals, and equipment.
  • Support sales representatives with training, projects, and product performance.
  • Provide technical support and training to the professional carpet/floor cleaning industry, servicing commercial and residential businesses, the janitorial supply industry, and other groups associated with facility management.
  • Provide cleaning and maintenance training for all new-hire sales representatives.
  • Attend and work trade shows as a technical resource, providing training, demonstrations, and technical guidance.
  • Serve as an inspector for field project situations; analyze and offer solutions to problems, make recommendations for corrective action, and, when required, demonstrate solutions in front of the customer. Prepare and promptly submit/file inspection reports, product reviews/testing, and other related documents.
  • Where possible, approach all field situations as training opportunities to not only resolve the situation at hand but to leave behind knowledgeable resources capable of resolving future issues.
  • Discuss cleaning and maintenance techniques in detail and defend those opinions both verbally and in writing in potentially difficult situations.
  • Develop technical literature relating to the maintenance of Shaw products, including technical bulletins and maintenance videos, and provide sign-off in the Shaw warranty process.
  • Conduct cleaning studies on methods and products to address industry cleaning issues.
  • Evaluate and test cleaning chemicals.
  • Evaluate and test new cleaning machines and equipment.
  • Plan and conduct cleaning trials.

Qualifications

  • Required
  • High School Diploma or GED.
  • Minimum of 3 years of commercial and residential cleaning and maintenance experience.
  • Extensive understanding of commercial and residential cleaning and maintenance processes, methods, equipment, chemicals, and techniques.
  • Adequate public speaking, teaching, and training skills, with the ability to interact with a broad range of audiences, both verbally and in writing, including customers, installers, sales personnel, and general contractors.
  • Leadership abilities, professionalism, and the ability to maintain confidentiality of sensitive issues between departments and information considered proprietary.
  • Self-motivated, with good organizational and time management skills.
  • Remote opportunity requiring on average 60–80% travel to job sites during the week.
  • Must be adaptable and willing to accommodate sudden changes in schedule.
  • Must be able to travel by car and air unassisted.
  • Must be able to perform floor cleaning and maintenance from a standing or kneeling position (with proper-fitting knee pads); work may be strenuous depending on the technique.
  • Must be able to bend, stoop, squat, reach, and manipulate cleaning equipment and materials.
  • Must be able to lift and carry up to 100 pounds.
  • Work hours may fall outside normal daytime hours; work environments range from climate-controlled spaces to warehouse testing areas (40–95°F), with exposure to light dust and spot-cleaning solvents.
  • Preferred
  • Resilient cleaning and maintenance experience and/or professional certifications.
  • Carpet cleaning and maintenance experience and/or professional certifications.
  • #ShawSAL #LI-AB1
  • Work Shift
  • 8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM
  • Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Preferred Qualifications

  • Preferred

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