Call Centre Supervisor

Reporting to the Winnipeg Base Manager, the Call Centre Supervisor provides day-to-day oversight and operational support to inbound Call Centre Representatives and Leads, ensuring timely, accurate and professional customer service. The role supports frontline staff with real-time guidance on reservations, disruptions and service recovery, while reinforcing service and handling standards, monitoring performance and ensuring compliance with established policies and operational requirements.

Strong leadership with the ability to supervise and direct other employees

Highly flexible, with the ability to respond quickly in a dynamic environment

Professional and respectful, with a positive work attitude

Timely with a high level of commitment to on-time performance is essential

Motivated with the ability to work independently and as part of a team

Effective verbal and written communication skills

High level of respect, understanding and regard for First Nations communities

Able to think critically and act logically to evaluate situations and provide sound judgment

Able to build and maintain lasting relationships with all departments, business partners and customers

Strong leadership and supervisory skills

Superior time management skills, multitasking skills and the ability to prioritize tasks

High level of integrity, confidentiality and accountability

Strong problem solving and analytical skills

Able to effectively train and develop personnel within their department

Able to handle stressful situations in a calm and effective manner

Customer Service-oriented with a commitment to exceptional service

Strong attention to detail

Willing to take initiative to make personal and organizational improvements

High school diploma or General Education Degree (GED) equivalent

Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations

Experience using Microsoft Office Suite (Outlook, Excel, Word)

Minimum one year supervisory and customer service experience preferred

Post-secondary education in aviation or related program is considered an asset

Previous experience with an Airline Reservation Software System considered an asset (Amelia preferred)

Indigenous and Cultural Awareness Training considered an asset

Physically able to perform all listed job duties

Travel by aircraft and other means as required by role

Various shifts at a fast pace in order to meet service level requirements of the airline

Able to lift and carry up to 50 lbs

Manual dexterity required to use desktop computer and telephone

Methods and procedures described or implied in the job profile may be altered to accommodate employees.

Perimeter Aviation’s hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. Perimeter Aviation LP does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.

We thank all candidates for their interest in the position; however only those selected for an interview will be contacted.

Applicants will be reviewed on a rolling basis which may result in an earlier application deadline.