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Call centre cordinator/agent
Dr Fresh
Baladiyat ad Dawhah, QAT
Parttime, Fulltime
Onsite
Discovered 3 weeks ago
ArabicEnglishCall center customer serviceCustomer inquiry handlingAppointment and service-request coordinationCustomer record maintenance
Role Overview
The role is a full-time Call Center Coordinator / Agent position in Qatar.
Work timing is flexible, and work location is in person.
Pay is QAR 3,000–6,000 per month.
Key Skills for This Role
ArabicEnglishCall center customer serviceCustomer inquiry handlingAppointment and service-request coordinationCustomer record maintenance
Full Job Posting
Role overview
The role is a full-time Call Center Coordinator / Agent position in Qatar.
Work timing is flexible, and work location is in person.
Pay is QAR 3,000–6,000 per month.
Key responsibilities
- Handle incoming calls and WhatsApp inquiries and communicate with customers in Arabic and English.
- Coordinate customer requirements with the operations or service team; schedule and follow up on appointments and service requests.
- Respond promptly and professionally to queries, maintain customer records, and follow up on service satisfaction.
- Coordinate daily activities with field staff and supervisors.
- Handle and escalate complaints as needed and support customer service and sales targets.
Candidate requirements
- Arabic speaking is mandatory; basic English communication is required.
- Previous experience in call center, customer service, coordination, facility management, cleaning services, or similar industries is preferred.
- Good communication and interpersonal skills and a professional attitude are expected.
- Flexible timing is required; Qatar experience and immediate availability are preferred.
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