indeed
Call centre cordinator/agent
Dr Fresh
Baladiyat ad Dawhah, QAT
Parttime, Fulltime
Onsite
QAR 3,000–6,000 per month
Discovered 3 weeks ago
ArabicEnglishCustomer call handlingWhatsApp customer inquiriesCustomer serviceAppointment and service-request coordination
Role Overview
Call Center Coordinator / Agent role based in Qatar, handling customer inquiries and coordinating service requests.
Key Skills for This Role
ArabicEnglishCustomer call handlingWhatsApp customer inquiriesCustomer serviceAppointment and service-request coordination
Full Job Posting
Role overview
Call Center Coordinator / Agent role based in Qatar, handling customer inquiries and coordinating service requests.
Responsibilities
- Handle incoming calls and WhatsApp inquiries; communicate with customers in Arabic and English.
- Coordinate customer requirements, appointments, and service requests with operations and field teams.
- Respond promptly to queries, update customer records, and follow up on service satisfaction.
- Handle complaints, escalate issues as needed, and support customer service and sales targets.
Requirements
- Arabic speaking is mandatory; basic English communication is required.
- Good communication and interpersonal skills, with the ability to work flexible timings.
- Relevant experience in call center, customer service, coordination, facility management, cleaning services, or a similar industry is preferred.
- Qatar experience and immediate availability are advantageous or preferred.
Work timing
- Work timing is flexible.
Pay
- Pay is QAR 3,000–6,000 per month.
Workplace
- Work location is in person.
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