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CALL CENTER TECH SUPPORT (WA, Langley)

Whidbey Telecom
Langley, USA
Full-time
Entry
Onsite
Discovered 1 months ago

Full Job Posting

Key Responsibilities

  • Provide prompt, courteous, and professional technical support for Whidbey Telecom services.
  • Diagnose and resolve technical issues related to internet, Wi-Fi, email, and web hosting services.
  • Promptly respond to customer callbacks following alarm callouts, adhering to strict authentication protocols.
  • Dispatch residential and business alarm calls and provide basic alarm system troubleshooting.
  • Monitor and respond to alerts for our systems and those of our contracts
  • Escalate unresolved issues to the next level of support promptly.
  • Ensure proper documentation of all interactions handled.
  • Assist telephone customers with directory assistance calls.
  • Collaborate effectively with co-workers to provide fast and effective problem resolution.
  • Perform other duties as assigned.

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