Call Center Supervisor
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Key skills for this role
About the Role
We are seeking an experienced Call Center Supervisor to join our team in UAE.
Key Skills for This Role
Full Job Posting
Overview
We are seeking an experienced
Call Center Supervisor
to join our team in UAE.
Requirements
- Native Arabic speaker
- Excellent English communication skills
- Minimum 3–5 years of experience in a Call Center Supervisor role
- Proven experience managing and leading call center teams
- Strong customer service and complaint-handling skills
- Ability to monitor KPIs and team performance
- Strong reporting, coaching, and problem-solving abilities
- Proficient in Microsoft Office and call center systems
Key Responsibilities
- Supervise and support call center agents
- Monitor daily operations and service quality
- Handle escalated customer inquiries and complaints
- Conduct team coaching and performance reviews
- Prepare operational reports and performance analysis
- Ensure achievement of departmental KPIs and targets
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