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Call Center Representative

Regional Federal Credit Union
Valparaiso, USA
Full-time
Entry · 1+ years experience
Onsite
USD 17.5-17.5 hourly / hour
Discovered 1 months ago
Microsoft Word

Full Job Posting

  • Manage a high volume of calls and emails daily and prioritize follow-through.
  • Assist members with inquiries and establish a rapport to understand their service needs.
  • Appropriately handle complaints regarding service, and route them to the proper personnel for resolution.
  • Escalate member issues appropriately and correctly based on department guidelines.
  • Maintain confidentiality and sensitivity in all aspects of internal and external contacts.
  • Actively learn about all REGIONAL products and procedures to respond to member inquiries effectively.
  • Share knowledge of credit union products, features & benefits, with members.
  • Refer additional credit union products & services by recognizing member needs or asking for additional information.
  • Process requests for check orders, stop payments, account maintenance, transfers, check and statement copies, or other account needs.
  • Maintain high quality of work, with excellent attention to detail.
  • Report suspicious transactions or unusual occurrences to supervisor.
  • Perform all work in compliance with established regulations, policies, and procedures.
  • Maintain member confidentiality set forth by REGIONAL federal credit union.
  • Participate in ongoing skill, compliance, and security training as required for the position and apply knowledge in daily tasks.
  • Other duties as assigned.
  • Minimum of one year of customer service experience with significant phone and online member service experience preferred.
  • Ability to communicate clearly and effectively over the telephone with members and co-workers.
  • Provide strong member service and problem-solving skills while responding to inquiries with tact, diplomacy, and patience.
  • Knowledge of credit products and services.
  • Exceptional organization, time management and follow-up skills. Excellent interpersonal skills and ability to communicate effectively with members, employees, and outside service providers.
  • Ability to follow detailed instructions and a wide range of procedures requiring sound judgment.
  • Must have proficient typing and computer skills, specifically Microsoft Word and Excel and the ability to navigate software systems.
  • Health.
  • Dental.
  • Vision.
  • 401k Retirement Plan.
  • Paid holidays.
  • PTO days.
  • Quarterly incentive payouts ($700).
  • Non-Exempt.
  • Salary: Starting at $17.50 per hour.
  • Job Type: Full Time.
  • Schedules are produced monthly.

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