Call Center Representative / Outbound Appointment Setter

The Call Center Representative is responsible for creating positive customer experiences to drive sales and promote the Bath & Cabinet Experts brands. The ideal candidate is energetic, enjoys phone-based interactions, can drive a conversation effectively, and delivers exceptional customer service. This is a full-time, remote position that offers flexible scheduling with weekend availability required. Candidates must be available to work during Eastern Standard Time hours

Responsible for engaging with prospective clients with the goal of setting appointments for the sales team

Be a subject matter expert and be able to communicate the value of company products and services to help educate prospective clients

Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments

Follow the designated sales process for appointment setting including confirming full and accurate client information

Ensure all activity and information is accurately logged in CRM

Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath & Cabinet Experts

Prior experience in a multi-product sales environment preferred

Background in home improvement inside sales strongly desired

High School diploma or equivalent required

1+ year of call center experience required

Experience with Lead Perfection CRM a plus

Must be able to work independently in a fast-paced environment

Excellent phone and communication skills

Be energetic and have a positive attitude

Must be task oriented and driven to meet and exceed goals

Bath & Cabinet Experts specializes in transforming bathrooms and kitchens through premium remodeling solutions. Founded in 2019 in Indianapolis, we are the exclusive Jacuzzi Bath Remodel dealer for Indiana and Ohio. Since then, we've expanded into six markets across the Midwest and continue to grow each year.

In addition to bath remodeling, we've launched Cabinet Experts, our kitchen cabinet refacing division, bringing homeowners the same high-quality craftsmanship and customer experience we're known for.

When you join Bath & Cabinet Experts, you're joining one of the fastest-growing and most respected home improvement companies in the Midwest.

🏆 #3 Top Workplace in Cincinnati

🏆 #5 Top Workplace in Indianapolis

🏆 #6 Top Workplace in Cleveland

🏆 7-Time Top Workplace Award Winner

⭐ Nearly 5,000 customer reviews with a 4.9-star rating

❤️ More than $200,000 donated to local children's hospitals and charitable organizations

Our Top Workplace recognition is especially meaningful because it's based entirely on feedback from our employees. We're committed to creating an environment where people feel valued, supported, and empowered to grow their careers while making a positive impact on our customers and communities.

If you're looking for more than just a job—and want to build a career with an award-winning company that invests in its people—we'd love to meet you.

Keywords: Call Center Representative, Appointment Setter, Appointment Scheduling, Inbound Calls, Outbound Calling, High-Volume Call Environment, Customer Service, Customer Engagement, Lead Generation, Lead Qualification, Telemarketing, Inside Sales, Phone Sales, Prospecting, Top Workplace, Career Growth, Award-Winning Workplace