Call Center Representative *** ONSITE ***

Looking for more than just a job? At DEX Imaging, we believe great customer service starts with happy, supported employees. As a Tier 1 Customer Service Representative, you’ll be part of an energetic, award-winning team that values collaboration, growth, and having fun while getting the job done.

If you enjoy helping people, thrive in a fast-paced environment, and want real opportunities to grow your career, we’d love to meet you.

Full-time schedule (40 hours per week)

Competitive pay and full benefits package

Competitive PTO and paid holidays

Career growth, development, and internal promotion opportunities

Paid in-house training

Employee recognition and rewards programs

Corporate discounts and employee perks

Full access to our DEXpresso Café with complimentary specialty coffee drinks

A positive, supportive, and team-focused workplace

Be the first point of contact for customer inquiries

Communicate clearly and professionally with customers and internal teams

Identify customer needs and provide timely, helpful solutions

Answer incoming calls and route them to the appropriate department

Work closely with Tier 2 teams to escalate and resolve technical issues

Track, document, and follow up on unresolved issues

Use multiple systems to accurately capture customer information

Stay current on new processes, tools, and technology

Assist customers via phone, email, chat, and other communication channels

Perform other duties as assigned

High school diploma or equivalent experience

2–3 years of customer service or call center experience preferred

Ability to work onsite from 9:30 a.m. – 6:00 p.m. EST (with flexibility as needed)

Strong multitasking skills (talking and typing at the same time)

Proficiency in Microsoft Office (Word, Excel, Outlook)

Excellent verbal and written communication skills

Strong organizational and time management abilities

Ability to navigate multiple systems in a fast-paced environment

Empathy, professionalism, and a customer-first mindset

At DEX Imaging, we celebrate our people. We invest in training, promote from within, and foster a culture where teamwork, recognition, and growth are part of everyday work life. This is a place where you can build a career—not just collect a paycheck.

Ready to get started? Apply today and become part of a company that truly values its people.