Call Center Representative
Role Overview
As a Full-Time Call Center Representative, you will be responsible for answering inbound calls regarding child support receipts and disbursements handle standards in a fast-paced, large call volume environment.
Utilize multiple computerized systems, multi-tasking, and document each call.
Respond to Wisconsin child support inquiries, and complaints, using a standard script and procedures.
Gather information and research/resolve inquiries.
Callers about the services available and assess caller's needs.
Full Job Posting
Location:
- Milwaukee, WI, Onsite
- Pay Rate:
- $17/HR
- Employment Type:
- Full-Time,
- Shift Information:
- 8am-4:30 pm or last call waiting in Queue- Monday-Friday
- Job Summary:
- As a Full-Time Call Center Representative, you will be responsible for answering inbound calls regarding child support receipts and disbursements handle standards in a fast-paced, large call volume environment. Utilize multiple computerized systems, multi-tasking, and document each call. Respond to Wisconsin child support inquiries, and complaints, using a standard script and procedures. Gather information and research/resolve inquiries. Callers about the services available and assess caller's needs.
Key Responsibilities:
- Provide professional customer service support via inbound calls
- Handle high-volume call center interactions efficiently and accurately
- Resolve customer inquiries, issues, and complaints in a timely manner
- Maintain accurate records through data entry and system updates
- Follow company processes, compliance standards, and quality guidelines
- Meet productivity, attendance, and performance metrics
- Collaborate with team members to improve customer satisfaction
Required Qualifications:
- High school diploma or GED required
- Strong communication and customer service skills
- Ability to work in a fast-paced call center environment
- Basic computer skills and ability to navigate multiple systems
- Reliable attendance and strong work ethic
- Background check
Preferred Qualifications:
- Previous call center or customer service experience
- Experience handling inbound customer support calls
- Bilingual skills (if applicable)
What We Offer:
- Competitive hourly pay
- Benefits from day one (medical, dental, vision) for eligible roles
- Paid time off and holidays
- Paid training
- Career growth and advancement opportunities
- Supportive and inclusive work environment
- Apply now and make an impact from day one
- Pay Transparency:
- Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.00 per hour which may be below your state's minimum wage. Please take this into consideration when applying.
About Conduent
Provides digital business process services for businesses and governments.
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