Call Center Representative

Assist members with questions and concerns regarding their accounts through phone calls and webchats.

Build rapport with members by providing courteous and efficient service.

With full knowledge of NuMark products, achieve sales goals by understanding member situations/aspirations, offer products to meet needs, and continually strive to exceed member expectations.

Open various types of accounts and communicate with other departments to cross-sell products, such as loans, credit cards, deposits accounts and electronic services.

Ensure confidentiality of member information in every situation.

Contact prospective and existing members to solicit new business by email or phone to meet specific goals.

Routinely maintain accounts according to member requests.

NuMark's mission is to enrich the financial lives of our members. We offer a full menu of financial services from mortgage and auto loans to free checking accounts and business services. NuMark Credit Union is dedicated to putting our members first, treating them like family and helping them do more with their money. We help members get to their fantastic future faster.

At NuMark Credit Union, we recognize how vital our team is to the success of our organization. We believe that investing in the wellness and professional development of our people should be at the forefront of how we operate. Our focus is on making employees feel valued and supported because we know a strong team and positive culture is what gives us a competitive advantage in the markets that we serve. Take a look at our core values that dictate how we treat members and each other:

Passionate - We are dedicated to exceeding expectations and are passionate, open-minded, and committed to serving members and their families on their lifelong financial journeys.

Accountable - We take ownership of our responsibility to act in the best interests of our members and treat everyone with respect.

Collaborative - We work together to provide exceptional service to our members, communities, and each other. We believe in the power of teamwork to achieve a common goal.

Knowledgeable - We believe knowledge is power and that it should be freely shared with our members, communities, and employees.

Member Centric - NuMark members are the foundation of who we are. Our members and our team are made up of diverse backgrounds. This allows us to be an inclusive organization where we can proudly serve everyone.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle of NuMark Credit Union where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions under the Americans with Disabilities Act (ADA).

While performing the duties of this job, the employee may be regularly required to sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.

Occasionally may need to walk around office area.

Specific vision abilities required by this job include close vision requirements due to computer work.

The ability to talk and hear both in-person and by telephone is required.

Regular, predictable, in-person attendance is required at the employee's assigned location(s) for all scheduled shifts.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions under the Americans with Disabilities Act (ADA).

Moderate noise (i.e., business office indoors with computers, phone, and printers, light traffic).

Ability to work in a confined area.

Ability to sit at a desk for extended periods of time.

This position requires on-site attendance during the training period. A hybrid work arrangement may be considered following the successful completion of training, demonstrated understanding of core job responsibilities, and with managerial approval.

The budgeted compensation range for this position is $22.50-$23.50 per hour (non-exempt). Individual rates vary based on skills and experience. This position is also eligible to earn monetary sales incentives.