Call Center Operator - Communications - Full Time - 1st Shift

Department

Position Type

JOB SUMMARY

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES

• Relays or terminates incoming and outgoing calls.
• Respond to callers contacting EMHR facilities by answering incoming telephone calls according to procedure.
• Directs calls as appropriate and/or correctly documents that required information and presents to the responsible person.
• Operate the PBX communication system
• Execute functions in the EMH software based on patient requests
• Accurately collects demographic and insurance information from the responsible party, as needed.
• Accurately enters patient information in the practice management system as necessary.
• Schedules appointments in accordance with established protocol.
• Maintains work area in a neat, orderly manner.
• Demonstrates a commitment to professional accountability and growth to maintain and expand knowledge and skills.
• Contributes to the achievement of the mission and philosophy of the Organization.
• Contributes to the effective operations of the Organization by demonstrating dependability in job performance.
• Demonstrates a commitment to incorporating the core concepts of patient family-centered care into practice (dignity, respect, information sharing, and participation).
• Demonstrates a commitment to the development and implementation of shared governance across the Organization.
• Performs other related duties as assigned.

WORKING CONDITIONS, HAZARDS AND PHYSICAL EFFORT

CONTACTS WITH OTHERS

EQUIPMENT USED/SPECIAL SKILLS REQUIRED

• Operates PBX communication software, EHR software, and voice-paging system. Excellent communication skills with clear, distinct voice and motor coordination required. Ability to multitask and work under pressure is a requirement of this position.

Experience Required

Education Required

Certification Required

Shift

Requirements

• Operates PBX communication software, EHR software, and voice-paging system. Excellent communication skills with clear, distinct voice and motor coordination required. Ability to multitask and work under pressure is a requirement of this position.