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Call Center IT Technician

Group O
Milan, USA
Full-time
Mid Level
Hybrid
USD 16.5-17.5 hourly
Discovered 1 months ago

Full Job Posting

Key Responsibilities

  • Provide timely and effective technical support to call center staff for hardware, software, and network-related issues.
  • Install, configure, and maintain computer systems, telephony equipment, and other peripherals.
  • Monitor system performance and troubleshoot connectivity problems to minimize downtime and ensure seamless operations.
  • Onboard new call center agents, manage agent credential lockouts and resets.
  • Maintain Call Center thin client equipment and configurations and set up imports and export of calling tables for outbound calling campaigns as needed.
  • Manage Call Center headset inventory and equipment inventory.
  • Collaborate with other IT team members to implement upgrades and improvements to the call center's IT infrastructure.
  • Ensure data security and integrity by implementing and maintaining security protocols and performing regular system backups.
  • Maintain detailed records of technical issues and resolutions to assist in future problem-solving and continuous improvement efforts.
  • Administer Call Center ACD system configuration.
  • Assist in the delivery of training sessions for call center staff on new systems and technologies.

• High School Diploma

  • Experience with telephony systems and call center software.
  • Experience as an IT Technician, preferably in a call center or similar environment.
  • Strong knowledge of computer hardware, software, and network systems.
  • Excellent critical thinking skills and the ability to troubleshoot complex technical issues.
  • Effective communication skills with the ability to explain technical concepts to non-technical users.
  • Ability to work independently as well as part of a team in a demanding environment.
  • Able to work extended hours and work in a stressful environment.

Benefits

  • Medical, Dental, Vision, and Life Insurance
  • Flexible Spending Accounts (Medical and Dependent Care)
  • 401(k) Plan with Company Match

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