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Call Center Consultant II

1st United Credit Union
Pleasanton, USA
Full-time
Entry · 1+ years experience
Hybrid
USD 23-27 hourly / hour
Discovered 1 months ago
ChatE-mail

Full Job Posting

  • Assists members and potential members with their inquiries received by phone, chat or e-mail
  • Answers questions regarding products and services and resolves problems
  • Identifies and presents to members suitable products to enhance the membership experience and member’s financial well-being
  • Ensures the appropriate records are maintained in the credit union’s systems and prepare reports as needed
  • Support departments outside of the department as needed
  • One year to three years of similar or related experience
  • A high school diploma, GED, or equivalent
  • Excellent listening and telephone skills
  • A higher degree of confidentiality and discretion, requiring diplomacy and tact in communication
  • Be punctual to the assigned work schedules including break schedules
  • Must be available to work Saturdays

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