naukri
Call Center Agent
AJMAL MAKAN REALESTATE DEVELOPMENT.LLC
Sharjah, UAE
Mid-Senior
5 days ago
Call Center SpecialistClient Services AssociateCustomer ServiceTeam CollaborationTime ManagementSupport Center Associate
Free
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Call Center SpecialistClient Services AssociateCustomer Service
About the Role
Provide exceptional customer service by resolving inquiries and complaints, utilizing problem solving and empathy skills, while documenting interactions and meeting performance.
Key Skills for This Role
Call Center SpecialistClient Services AssociateCustomer ServiceTeam CollaborationTime ManagementSupport Center Associate
Full Job Posting
Overview
- Provide exceptional customer service by addressing inquiries, resolving complaints, and offering solutions tailored to individual customer needs.
- Utilize active listening skills to accurately understand customer concerns, ensuring clarity before providing answers or assistance.
- Document all customer interactions in detail, maintaining accurate records for future reference and ensuring consistent service.
- Meet or exceed daily performance metrics such as call handling time, customer satisfaction ratings, and first call resolution rates.
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