Call Center Agent

Role overview

Responsibilities

• Answer calls about contracting services, trading products, and general company information.
• Identify caller needs and direct clients to the appropriate department.
• Log client interactions and service requests in the company database.
• Provide information about services, product availability, and appointments.
• Follow up on callback requests and pending inquiries as directed.
• Schedule appointments and coordinate between clients and internal teams.
• Respond to general emails and make outbound confirmation calls as assigned.
• Maintain telephone etiquette and customer service standards.
• Escalate complex or unresolved issues to supervisors.
• Keep the contact center organized and ensure communication equipment functions properly.

Requirements

• High school diploma or equivalent.
• At least one year of call center, customer service, or reception experience.
• A diploma or certificate in Business Administration, Communications, or a related field is preferred.
• Experience in contracting, trading, or industrial services is preferred.
• Clear speaking voice and professional telephone manner.
• Good verbal and written English; Arabic proficiency is required.
• Basic Microsoft Office skills, including Outlook, Word, and Excel.
• Remain calm and professional with high call volumes.
• Strong listening skills and attention to detail.
• Good organization and prioritization skills.

Compensation

• Pay is SAR 7,000–8,000 per month.

Workplace

• Work location is in person.

Employment