Call Center Agent – Night Shift (Arabic Speaker)

Job Overview

Key Responsibilities

• Answer inbound customer calls and respond to enquiries in a professional, courteous and timely manner.
• Provide customer support in Arabic and English according to customer needs and business requirements.
• Understand customer concerns, identify the appropriate solution and resolve issues at the first point of contact where possible.
• Handle complaints, service requests, general enquiries and account-related questions in accordance with established procedures.
• Make outbound calls when required to follow up on enquiries, confirm information or provide customer updates.
• Verify customer information and maintain accurate records of calls, requests, actions and outcomes in the CRM or call centre system.
• Escalate complex, urgent or unresolved matters to the appropriate department or supervisor.
• Maintain confidentiality when handling customer, company and payment-related information.

Requirements

• Fluent written and spoken Arabic and English .
• Previous experience as a Call Center Agent, Customer Service Representative, Contact Centre Advisor, Telephone Operator or similar role is preferred.
• Experience handling customer enquiries, complaints and service requests by telephone.
• Good computer skills and experience using CRM, ticketing, call centre or customer management systems.
• Clear telephone manner, strong listening skills and the ability to communicate information accurately.
• Night Shift Availability